The library is open to the public Monday through Saturday from 10:00 AM to 2:00 PM. Please note that some library services will not be available during the first stage of reopening. Contactless curbside pick-up of held material will continue to be available Monday through Friday from 10:00 AM to 6:00 PM and on Saturday from 10:00 AM to 2:00 PM.
Is it safe to check out books from the library through Curbside Pick-up?
All items returned to the library are quarantined for at least 72 hours before staff check-in, sort and shelve materials. When handling books, staff are required to wear masks, gloves, and to perform proper hand hygiene. We feel that this protocol is adequate to minimize exposure to COVID-19. We are not disinfecting materials.
I turned in my books/dvds/audiobooks, but they are still on my record.
Because we are quarantining all items returned to the library, your books/dvds/audiobooks will show up on your record for at least three business days and up to a week. All items are backdated at check in to reflect this quarantine period and late fines for those days will not be applied.
What kind of digital resources are available?
These digital resources are available 24/7:
Libby: For downloading e-books and e-audiobooks. Hoopla: For downloading e-books, e-audiobooks, and video. Kanopy: For streaming movies. Flipster: For viewing magazines online. Tumblebooks: For children’s animated storybooks PebbleGo: Visual databases for children Capstone Interactive: For children’s e-books on a wide variety of non-fiction topics Plus, a lot more that can be found on our website's homepage.
How do I get help with apps?
While the library building is closed to the public, O’Neal Library staff will maintain a digital help desk available Monday through Saturday 9:00 AM to 6:00 PM. Email us at firstname.lastname@example.org or call 205-445-1101.
All items will check out of their normal loan period, including items checked out through Curbside Pick-up. The receipt included in your pick-up bag will have due dates for each item.
How do I renew items?
You may renew items here, the O'Neal Library app, or over the phone with your library card number. All items eligible for renewal will also be renewed automatically three days prior to their due date. Items will renew up to two additional check out periods. Items on hold for other patrons will not be renewed.
PINs can be reset at https://vulcan.bham.lib.al.us/pinreset. Type in your library card number where indicated and click the submit button. You will receive an email sent to the address associated with your library account with a link to choose a new PIN.
You can also reset your PIN over the phone using your library card number by calling 205-445-1101
Can I still make a reservation for the Community Meeting Room or Conference Room?
No, the library building is closed to the public at this time.
I already reserved the Meeting Room or Conference Room for a date within the suspension of operations. Can I get a refund?
Yes, all usage fees for the Meeting Room and Conference Room will be refunded. Send an email to email@example.com with your name, the date you reserved a room, a name for the refund check to be made out to, and a mailing address for the check.
Do you accept book donations?
Due to the library building access being limited to staff only, the Friends of the Library have suspended accepting book donations until further notice.
Call us at 205.445.1166 to reserve a computer. We have about 15 appointments available per day. We will ask you a few simple questions about what you want to do on the computer to help us understand what kind of assistance you may need. We will also need to verify your library card number and make sure you know your PIN (if you don’t know it, we can easily reset it for you over the phone). If you don’t have a library card, we will issue you a guest pass to use the computer.
What if I need help?
We are offering remote assistance only. That means that you will need to use the chat application on the desktop to ask for help. We offer chat assistance first, and then video assistance if further help is needed. If necessary, staff can request access to your screen to be able to help you further. Staff will not be able to join you at the computer.
How long can I use a computer?
Computers are available for one hour per person per day. You must honor your appointment time. If you are more than 10 minutes late, you will have to reschedule your appointment.
Why is there a camera on the computer?
To provide IT assistance, we have installed cameras and microphones on the public computers. We only use the camera and microphone if you request help. We provide a small cardboard “tent” you can use to cover the camera if it you prefer.
How do I get my printouts?
When you send a printout, please open a chat session to let staff know. We’ll let you know the charge and apply it to your account. You can pay online. We will put the printout (with your name on a cover sheet) on the round table in front of the reference desk.
Where can I save my documents?
We do not offer storage. ALWAYS BRING A PORTABLE STORAGE DEVICE IN CASE YOU NEED TO SAVE YOUR WORK.
Can I use the copier?
Our copier is unavailable at this time. The UPS store in Crestline is offering copier service, but please call them at (205) 870-7797 before you visit.