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Is the library open?
The library is currently closed to the public, but you can still get books, audiobooks, dvds, and music for all ages using Curbside Pick-Up. For more details on how to get materials through this contactless program, visit https://www.eolib.org/curbside or call 445-1101.
Is it safe to check out books from the library through Curbside Pick-up?
All items returned to the library are quarantined for at least 72 hours before staff check-in, sort and shelve materials. When handling books, staff are required to wear masks, gloves, and to perform proper hand hygiene. We feel that this protocol is adequate to minimize exposure to COVID-19. We are not disinfecting materials.
I turned in my books/dvds/audiobooks, but they are still on my record.
Because we are quarantining all items returned to the library, your books/dvds/audiobooks may show up on your record for up to 7 days after you return them to the library. When the items are checked in, they will be checked in as of the date of return. We are not charging fines on Emmet O’Neal Library items through June 30.
When will you reopen?
We are working diligently on a safe and responsible opening plan which will foster physical distancing and safe handling of shared materials. Please follow us on social media or check our web site for updates.
What kind of digital resoures are available?
These digital resources are available 24/7:
Libby: For downloading e-books and e-audiobooks. Hoopla: For downloading e-books, e-audiobooks, and video. Kanopy: For streaming movies. Flipster: For viewing magazines online. Tumblebooks: For children’s animated storybooks PebbleGo: Visual databases for children Capstone Interactive: For children’s e-books on a wide variety of non-fiction topics Plus, a lot more that can be found on our website's homepage.
How do I get help with apps?
While the library building is closed to the public, Emmet O’Neal Library staff will maintain a digital help desk available Monday through Saturday 9:00 AM to 6:00 PM. Email us at firstname.lastname@example.org or call 205-445-1101.
If your e-card was originally set to expire on June 1st, your e-card should now be good until July 15th.
How do I reset my PIN?
PINs can be reset at https://vulcan.bham.lib.al.us/pinreset. Type in your library card number where indicated and click the submit button. You will receive an email sent to the address associated with your library account with a link to choose a new PIN.
Can I still make a reservation for the Community Meeting Room or Conference Room?
No, the library building is closed to the public at this time.
I already reserved the Meeting Room or Conference Room for a date within the suspension of operations. Can I get a refund?
Yes, all usage fees for the Meeting Room and Conference Room will be refunded. Send an email to email@example.com with your name, the date you reserved a room, a name for the refund check to be made out to, and a mailing address for the check.
Do you accept book donations?
Due to the library building access being limited to staff only, the Friends of the Library have suspended accepting book donations until further notice.
Is the library open?
No, the library building will be totally closed to the public and library staff.
When will you reopen?
Soon, we hope to announce a timeline for offering Curbside Pick-up. Please keep in mind that library materials are shared materials. We are currently developing processes for handling those materials that minimizes the risk to staff and patrons.
What if I didn’t pick up my hold, will it still be there?
All held material still remaining at the time of the suspension of operations will be held at Emmet O’Neal until the resumption of operations. We will contact patrons whose items were held over the suspension when we resume operations to notify them that their items can be picked up.
When will my items be due back?
Due dates for all materials have been extended to June 1st. This date will be extended further if the library remains closed.
How do I renew items?
All items currently checked out will have their due dates modified automatically to reflect the suspension of
operations. None will be due back before we resume operations and the library asks that you not return items until then.
Will there be penalties for overdue items?
No, there will be no late fines or other penalties levied on any items currently checked out. Replacement charges for lost or damaged items will still pertain.